💳 Payment & Refund Policy
Last updated: October 20, 2025
At Bazar Affillou, we believe every home deserves elegant and affordable design. We carefully curate unique rugs that combine tradition, craftsmanship, and modern style. This policy aims to ensure a transparent and secure shopping experience for all our customers.
1. Accepted Payment Methods
We accept the following secure payment methods:
💳 Credit/Debit Cards (Visa, MasterCard, American Express) via Stripe
📱 Apple Pay / Google Pay (if available)
🏦 Other local payment options where applicable
All transactions are 100% secure. Your card details are encrypted and never stored on our servers.
2. Payment Confirmation
Once your payment is successfully processed:
- You will receive an email confirmation for your order.
- Your order will be prepared within 24–72 business hours.
In case of suspected fraud, incomplete payment, or invalid details, Bazar Affillou reserves the right to cancel the order and issue a refund after verification.
3. Shipping & Delivery
Products are shipped from Morocco.
Delivery times are provided at checkout and may vary depending on your location. Once shipped, a tracking number will be sent to your email.
Bazar Affillou is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
Customers are responsible for any customs duties or import taxes required in their country.
4. Return & Exchange Policy
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided that the item is:
- Unused, unwashed, and undamaged.
- Returned in its original packaging with all labels and accessories.
Return shipping costs are the responsibility of the customer, unless the return is due to our mistake (wrong or defective item).
⚠️ Custom-made, personalized, or discounted items cannot be returned or exchanged.
5. Refunds
After receiving and inspecting your return:
- If approved, a refund will be issued within 7–14 business days using the same payment method.
- If the return is denied (e.g., used or damaged items), no refund will be made, and the product may be sent back at your expense.
- Shipping costs are non-refundable, except in cases of an error on our part.
6. Order Cancellation
Orders can be cancelled only before shipment. Once the parcel is handed to the carrier, cancellations are no longer possible — you must wait for delivery and then request a return.
7. Security & Fraud Protection
All payments processed through Stripe are protected by advanced encryption and anti-fraud technology.
In case of fraudulent activity or abusive chargebacks, Bazar Affillou reserves the right to block the related account and share necessary information with payment providers or authorities.
8. Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery at support@bazaraffillou.com.
- Include clear photos of the item and packaging.
After review, we will offer an exchange or full refund free of charge.
9. Contact Information
For any payment, refund, or order-related inquiries, please contact us:
Business Name: Bazar Affillou
Business Activity: Online sale of rugs
Shipping Origin: Morocco
Business Address:
(Write your full address here)
10. Disclaimer
Bazar Affillou reserves the right to update or modify this policy at any time to comply with legal, financial, or operational requirements.
The version in effect at the time of your purchase applies to your transaction.
📜 Terms of Service
Last updated: October 20, 2025
Welcome to Bazar Affillou. By accessing or purchasing from our website, you agree to the following Terms of Service.
1. General Information
Bazar Affillou is an online store specializing exclusively in the sale of rugs.
By using this website, you confirm that:
- You are at least 18 years old
- You provide accurate information when placing an order
- You agree to these Terms of Service
We reserve the right to update these Terms at any time.
2. Products
Bazar Affillou sells rugs.
We make every effort to ensure that product descriptions and images are accurate. However, slight variations in color or size may occur due to lighting or screen settings.
All rugs are sold as physical products and shipped to customers after purchase.
3. Orders
By placing an order on our website:
- You agree that your information is accurate and complete.
- Orders are subject to acceptance and availability.
- We reserve the right to cancel any order in case of suspected fraud.
If an order is cancelled, a full refund will be issued.
4. Pricing
All prices are displayed in USD unless otherwise specified.
Prices may change without notice.
Customers are responsible for any customs duties or import taxes required in their country.
5. Shipping
All rugs are shipped from Morocco.
Delivery times are estimates and may vary depending on location and shipping carrier.
We are not responsible for delays caused by shipping companies or customs.
6. Returns and Refunds
Returns and refunds follow the rules described in the Payment & Refund Policy above.
7. Payments
Payments are processed securely via Stripe using credit and debit cards.
We do not store payment information on our servers.
8. Limitation of Liability
Bazar Affillou is not responsible for:
- Shipping delays
- Customs delays
- Indirect damages related to product use
Our liability is limited to the amount paid for the order.
9. Privacy
Your personal information is handled according to our Privacy Policy.
We do not sell or share your personal data except when necessary to process orders or payments.
10. Business Information
Business Name: Bazar Affillou
Business Activity: Online sale of rugs.
Shipping Origin: Morocco
Email: contact@bazarafillou.com
Bazar Afillou, La Place Riad Laarousse 205, Marrakech.